Telecoms · Service design · 2021

MTN

New functionality, service design audits and user manuals for iLula, MTN’s agent dashboard.

MTN product screens
Role
Senior Service Designer
When
Jul – Dec 2021
Via
Praekelt.com
Product
iLula agent dashboard

The product

iLula is MTN’s agent dashboard. The product was mostly designed already; our job was to add new functionality, whether it came from the business or from user testing.

What I did

I added a range of new functionality to the dashboard, completed several service design audits, and wrote user manuals for the learning and development team.

  • UX research and design
  • UI design
  • Design system and documentation
  • Information and visual design
  • Service design
Mapping a billing profile change
Mapping a billing profile change